DELIVERY & SHIPPING
Shipping is free on UK orders over £200. For orders under £100 Delivery cost is £4, and for orders between £100 and £199 delivery is £2.
FOR SAND ART MATERIAL SUPPLIES AND ORDERS
Dispatch is via DPD Interlink.They collect from our warehouse at around 11am, and the collection needs to be booked by 8am in order to secure the collection. This means that cut off for orders is midnight, for next day dispatch.
ALTERNATIVE DELIVERY LOCATIONS
We will dispatch to the address given on your order. The courier will be instructed to deliver to that specified address. As part of DPD’s notification process they may contact you with delivery updates, including an option to rearrange delivery if the specified time is not convenient. Please Note: If you give instructions to the courier company to deliver to an alternative address, or to leave the parcel without a signature, then the responsibility of any loss will pass to you. Neither Kids Bee Happy or the courier will be responsible for any loss occuring from parcels delivered without a signature. If you choose to have your parcel left, please ensure that you specify a Secure Location. Wheelie bins, open porches, sides of buildings, foyers of apartment blocks are not deemed to be secure locations.
We generally dispatch next working day. However, as a general rule we do not dispatch on Fridays as the parcels are delivered on Mondays, and will simply be sitting in depots over the weekend.
HOLIDAYS & BANK HOLIDAYS
We will give ample notification of any times that the warehouse will be shut for dispatches, and encourage early ordering. There are no dispatches or deliveries on Bank Holiday Mondays, and please note that there are some local public holidays that differ from the main UK bank holidays where the couriers will not be working, even though we are.
DON’T SHOOT THE MESSENGER
The drivers are delivering on average to over 70 addresses per day, working out around 1 every 4 minutes or so. So please be aware that holidays, Royal Mail Strikes, driver illness, roadworks, road closures, adverse weather, and significant events can have a major impact on the delivery timetable.
A DAY OF COMFORT!
We dispatch on a 24 hour delivery service with UK mail, who have around a 90%+ first time delivery rate. However, please please leave yourself an extra day of comfort. Although you may be a business, many of the premises addresses that we ship to are residential, and that means that there is an increased chance that your consignment will get “bumped” if the driver runs out of time. Please also remember that your parcel travels the length of the UK through a hub network, and so although the roads and weather may be fine where you are, traffic, snow and other adverse weather do cause the sorting hubs to become congested and create backlogs.
DON’T BE SHY
DPD do use a text notification system to keep you up to date with the progress of your parcel, but we need your mobile telephone number for this. So please, don’t be shy, include your mobile number and we can use this to keep you properly informed.